Affordable travel for bereaved families
Air New Zealand offers compassionate airfares to immediate family members who need to travel to attend a funeral service within one week of a death.
How to apply for a compassionate airfare
Compassionate air fares offer a reduction on full or higher priced fares. They do not apply to lower priced fares already below the compassionate airfare level.
Here’s how to apply for a compassionate airfare:
- Buy your ticket. If your ticket costs more than $169 for a single sector journey or $249 for two or more sectors per one way journey, you may be eligible for a refund.
- Check if you’re eligible online or call the Air New Zealand refunds team on 0800 733 8637 with your booking or ticket reference number.
- If you are eligible, fill in the compassionate fare request form. If you need a hard copy of this form call Air New Zealand or ask your funeral director.
- Ask us to send confirmation to Air New Zealand verifying the death.
For more information, visit Air New Zealand’s compassionate fares information page, or ask your funeral director.